The full interview is really interesting and you can find it at The Verge.
Loved the subtle tips about coherence between hardware and software going to the font used on keyboards. Again, that is something that probably very few would even think about it but if used would definitely improve the user perception of a single, cohesive and user-friendly system.
On the down side, they had to wait to 2009 to share the color palettes and compare designs between internal Microsoft orgs?!
The question is, if they have designers of this quality, why haven’t they managed to change the crashing train before?…